Manager Customer Support Operations

Logistics and Freight Forwarding

About the Company: The company is a leader into freight forwarding solutions, project cargo solutions, warehousing, container freight station, inland transportation and trucking solutions.

Department: Freight Forwarding

Role: Operations and Customer service

Handling all Export Free Hand /Nomination shipment from start to end.

• Handling Nomination Sea/Air shipments. including USA.
• Resolving critical issues with the customers/overseas agents
• Checking Export & Imports Freight with shipping lines & overseas agents.
• Providing Freight rates to clients & agents and customs clearance cost.
• Booking the containers in INNTRA or on the website of Main Liner.
• Filing Shipping Instruction in INNTRA or on the website of Main Liner.
• Co-ordinating with Importer’s, Exporter’s, S/Line, Transporter’s, Operations Staff.
• Answering the queries of the customers and updating them the status of their shipment.
• Making bills as per quotation and sending them clients
• Releasing the B/L and handover the same to clients.

Education Qualifications: Graduate

Experience Required: Minimum 4 years into freight forwarding solutions.